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Frequently Asked Questions

HTML Coding

WordPress Development

Email Coding

Organization

  • How long have you been in the business?

    We set up our company at 2005. Three years later we launched htmlBurger as dedicated PSD to HTML brand.

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  • How big is your team?

    We are a flexible team of 50+ in-house dedicated coders & developers. Read more about us.

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  • Do you work over weekends?

    We need to recharge our batteries but in the case of an urgent project we can discuss and overcome the craziest deadlines.

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  • How do I get a quote?

    It's simple! Just complete our order or contact form. We will investigate your design and requirements and get back to you with a price quote and completion time.

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  • What is your turnaround time?

    We offer 2-price options depending on completion time. While placing an order you will see the approximate delivery date. We may adjust the delivery date depending on project complexity. We start working only after the client's approval of delivery date and price.

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  • How can I contact you?

    The best way to contact us is our client's area. We have developed it to make the communication process as convenient as possible. It helps us to track and centralize the information exchanged between clients and htmlBurger.
    Also you can contact us via email as well: info@htmlburger.com.

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  • Do you offer revisions?

    We offer unlimited revisions. Bug fixes and minor tweaks are always free. Additions and sizable changes will be quoted separately.

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  • Do you offer after sale support?

    Sure. Just contact us whenever you need our assistance. Even if it is months after project completion.

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  • Do you offer 24 hours delivery?

    We will make every effort to meet the craziest deadline. If you need an urgent delivery add a note to your order in the "instructions" field. There is a rush fee of $98 for html / email / mobile templates.

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  • Do you offer website layout design?

    If our designers are available we will be happy to assist. Prices start from $980 for a couple of home page concepts. Please check our availability.

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  • Where are you located?

    We are located in Europe, Varna, Bulgaria. Our Physical Address is 9000 Varna, Bulgaria, Western Industrial Area, Business Center Granite.

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  • I have further questions

    Please get in touch, we'll be happy to hear from you!

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Privacy

  • Will you sign an NDA?

    Sure. Send it along.

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  • Will you publish my project on your site?

    We will never publish anything without your prior permission. Everything between us is kept in complete confidence, as stated in our privacy policy.

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  • Do you have claim any rights if the final markup?

    You bought it, you own it. We do not claim any rights.

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Payment

  • How can I pay?

    We accept PayPal and all major credit cards.

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  • When do I pay you?

    For most of our projects we offer payment after satisfaction. For order value more than $200 we ask for a 50% upfront charge.

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  • Do you offer discount?

    Each secondary page of the same website is offered at a 50% discount. In addition, for large scale projects we provide significant custom discounts and great delivery time adjustments. Contact us with the design previews attached. The price discount is provided once we investigate your designs and requirements.

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  • What is the price for a interior page if you have coded my homepage in the past?

    The price remains $68/$48 even if you place the interior page months after we coded the home page.

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  • What currency do you use?

    We use USD (United States Dollars).

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HTML Coding

  • What types of design files do you accept?

    We prefer layered PSD or PNG files but we also accept almost any other formats such as: AI, EPS, CDR, TIFF, INDD even JPG.

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  • Can you use flatten design file JPG for the conversion?

    Yes. However, since we turn them to layered Photoshop file we may consider an additional charge.

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  • What browsers do you support?

    We support the following browsers & devices:

    • Internet Explorer 9+ (Windows)
    • Firefox latest (Windows)
    • Google Chrome latest (Windows)
    • Opera latest (Windows)
    • Safari latest (Mac)
    • Safari iPhone (iOS 7)
    • Safari iPad (iOS 7)
    • Default Browser (Android 4.2)
    • Google Chrome (Android 4.2)

    If you need IE6, IE7, IE8 or any other browser/device compatibility, please add a note to your order.

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  • Do you provide screenshots from the supported browsers?

    Yes. Please add a note to your order.

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  • Do you provide PSD with slices after project completion?

    Yes. Just add a note to your order.

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  • Do you offer commented markup?

    Yes. We always comment our markup.

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  • Will you add rollovers/hovers?

    Yes. Even if there is no instructions or design for rollover/hover states.

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  • Can you use SSI (Server Side Includes) and what's the price?

    Yes. Just add a note to your order. No extra charge is involved.

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  • Do you offer sIFR / Cufon / @font-face and what's the price?

    We use font-replacement techniques and it is part of our standard service. No extra charge is involved.

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  • Can you implement layouts using any of the common CSS frameworks such as 960 Grid system, Blueprint or YUI on request?

    Yes. Just add a note to your order. No extra charge is involved.

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  • What JavaScript libraries you can work with?

    We prefer jQuery, but we can also work with Protype, Scriptaculos, YUI.

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  • Which JavaScript is free of charge?

    Check out our pricing page.

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  • Can you code custom JavaScript?

    Yes. Contact us for a quote.

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  • Do you code HTML5/CSS 3?

    Sure. Just add a note to your order. No extra charge is involved.

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  • Can you create a separate print CSS stylesheet.

    Sure. We may ask for an additional charge.

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  • Can you code using responsive design techniques?

    Sure. Contact us for a quote.

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  • Can you code Facebook pages and what's the price?

    Sure. We quote them as regular html templates.

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  • Can you recode existing website (with/without design files)?

    Sure. Please provide us with a link or local version of the page(s) you need to have recoded.

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  • Can you just clean up my code or make some fixes? I don't want to recode my site from scratch.

    Sure. Please contact us.

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  • Do you do any flash?

    Sorry. We prefer to keep our focus on HTML / WordPress coding.

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  • Can you convert my flash site to html and keep the same animations?

    Yes. Please contact us.

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  • Do you guys code up "contact forms" as well?

    Yes. Just add a note to your order. We may ask for an additional charge.

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  • Can you code RTL (arabic/hebrew) websites?

    Sure, we can. No extra charge is involved.

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  • Do you use version control system for maintaining your projects?

    Yes. We use SVN.

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  • Can you upload the files on my server once you are done?

    Sure. For WordPress projects we may consider an additional charge.

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  • What kind of instructions do you need in order to proceed with my project?

    Please try to be as specific as possible. If you submit a file different than a PSD please send JPG previews for reference.

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  • How should I organize my files?

    We are experienced Adobe users and we can cope with every PSD, AI or PNG source file. However it will be great if you prepare a separate document with all pop-ups, hover states and things that we may miss.

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WordPress Development

  • What is included in the price for implementation?

    In the standard theme price we include the default WordPress blog functionality:

    • Latest posts page
    • Category and tag archive pages
    • Static pages template
    • Single post template with comments section
    • Dynamic sidebar (based on widgets section in the WordPress administration)
    • Dynamic menu
    • Styling of the default WordPress widgets (categories list, tag cloud, etc.)

    We can also create WordPress theme that utilizes advanced WordPress CMS features (custom post types, custom taxonomies, plugins customization, etc.), however this is considered as custom work, so we provide a custom quote for the particular project.

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  • What do you mean by WordPress integration? Do you create a WordPress site or a combo of WordPress and HTML/CSS?

    Usually we deliver just the WordPress theme code unless our client requests the static HTML files explicitly. Upon request we can provide an archive with the static files used for creating the WordPress theme. Please note that any changes requested to the WordPress site won't be applied to the static version of the files.

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  • Can you help with the installation?

    Sure. We need the following details in order to install the theme on your server:

    1. FTP or SFTP credentials (host, username, password, target directory)
    2. URL address of the new installation
    3. MySQL database login credentials (hostname, username, password and database name)

    We can also install WordPress using other methods (e.g. remote desktop, VPN).

    Please note that we don't require hosting control panel or phpMyAdmin access for installation purposes.

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  • What exactly does "WordPress Integration" involve? Do you return code as a ready to install theme?

    We deliver an archive of the complete WordPress site. The archive includes:

    1. The theme files
    2. Any plugins that were required by your project
    3. XML export file with example content from the testing installation on our staging server
    4. Any files uploaded during the initial theme development and associated with the example content
    5. MySQL dump file
    6. Read-me file that explains how to install and use your site
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  • Can you create a theme from the existing markup?

    We'll review the HTML and let you know whether there are problems with the code that should be addressed before proceeding to WordPress theme creation. We'll provide you with separate quote for addressing the issues with your code.

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  • Do you support the theme on an ongoing basis after its creation?

    We fix any bugs and tweak minor details free of charge, forever. Changes and additions, out of the scope of the initial requirements are quoted separately.

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  • Do you do WordPress customization? I have an existing site and I need custom work done.

    Yes. We do custom WordPress work. Please send us a message and we'll gladly review your requirements and get back to you with a quote for the work.

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  • Can you integrate e-commerce in my site?

    Yes. We have experience in several WordPress e-commerce plugins and we don't mind learning a new one.

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  • Can you build custom e-commerce sites?

    Yes, we can. We'll need design mock ups, detailed requirements for the front-end and back-end functionality in order to provide you with an accurate price and time line for the project.

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  • Can I populate the content of my site on your server? Will you migrate the content for me once I'm ready to move over to production server?

    Yes. You can safely populate your site's content on our staging server. We won't charge you extra for migrating your content to another server as part of the site installation process.

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  • Will I be able to upgrade my WordPress if I use your theme?

    We follow the best practices for WordPress theme development:

    1. We never touch core WordPress files
    2. We use WordPress plugin API for modifying the administration panel behaviour
    3. We don't use deprecated WordPress functions and features

    So you shouldn't face serious issues in the upgrading process. However, we cannot guarantee full compatibility of our code with future WordPress versions.

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  • Can I see an example of a WordPress theme both front-end and back-end?

    Please contact us for a link to the demo WordPress administration panel.

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  • Can you build WordPress plugin for me?

    Sure. Please provide us with detailed instructions for the plugin and we'll get back to you with a quote.

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  • Can you implement featured posts slider in my theme?

    Yes. However, we may charge extra for integrating content management capabilities for the slider entries.

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  • Can you build custom sidebar widgets or shortcodes for my site?

    Sure. Please explain any non-obvious functionalities in your project description.

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  • Can you define multiple sidebars/widgetized areas in my site?

    Sure. Please explain any non-obvious functionalities in your project description.

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  • What other CMS do you support?

    We could help you with Joomla, Drupal, Magento and other PHP based content management systems. We can also help you with styling LightCMS and Tumblr sites. However, we feel way more excited with the WordPress platform. Please get in touch and check our availability.

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Email Coding

  • What email clients do you support?

    We test on Thunderbird, Outlook (even 2007), Apple MacMail, Lotus Notes, Gmail, Yahoo! Mail and Windows Live Mail (Hotmail).

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  • Do you provide screenshots from the tested email clients?

    Yes. It is a standard practice at htmlBurger.

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  • Do you code email templates using inline CSS?

    Yes. Since email clients do not allow loading of any external files, all the CSS is inline.

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  • Can I embed custom fonts for my email using Cufon/@font-face?

    No. Email clients do not allow loading of external files.

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  • Can you add forms to my email? What about JavaScript?

    No. Forms and JavaScript are not supported by most email clients.

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  • Which template tags will you include when you integrate my template with MailChimp / CampaignMonitor?

    By default we'll make all the copy and image areas editable and repeatable. We'll also include template tags for: unsubscribe, forward, web version and preferences links.

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  • If I order MailChimp integration, will I be able to change the colors, fonts, etc. of my template?

    Yes. Just add a note to your order.

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  • I have email template coded, but there are some issues. Can you fix it?

    Sure, if it is possible. If not we can recode it from scratch.

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  • I want some email customization. Can you make the changes for me?

    Sure. Get back to us with more details.

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  • Can you code my email templates for Constant Contact or Aweber? What other email marketing tools are you supporting?

    We currently support only MailChimp and CampaignMonitor. However we are able to code for almost any email marketing tool. Just contact us with more details.

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  • Can you import my email template to my MailChimp/CampaignMonitor account?

    Sure. Just give us your login details.

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  • How can I import my email template to MailChimp?

    It's easy just follow the steps below.

    1. Login to MailChimp.
    2. Once you have logged in, click on "my templates" next to the "create campaign" big red button.
    3. Click on "code custom template" in the sidebar, below "Code".
    4. Click on "import zip file" at the top.
    5. Click on "browse", select mc.zip from the archive we have sent you and click on "upload".
    6. You're almost there. Now click on "save", type the name of the template and click on "save as".
    7. You're done! Now you can find your template under "My Templates".

    If you have any problems, just contact us. We'll import it free of charge.

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  • How can I import my email template to CampaignMonitor?

    Below are the steps you need to take in order to import your template to CampaignMonitor:

    1. Login to CampaignMonitor.
    2. Select a "Client you're sending" on the left.
    3. Click on "Templates" at the top right corner.
    4. Click on "Add a new template" on the right sidebar.
    5. On the popup window click on "Import a custom template" - the "Import it now" button.
    6. "Template Name" - type the name of your template.
    7. "The HTML page" - click on the "Browse" button, go to the source files we have sent you - folder "cm" and select email.html.
    8. "All other files in zip format (optional)" - click on the "Browse" button, go to the source files we sent you, "cm" folder and now select images.zip.
    9. Click on "Add template".
    10. You're done! Go get some burgers.

    If you have any problems, just contact us. We'll import it free of charge.

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  • How can I send my email template?

    You can send your template using a desktop email client such as Outlook, Thunderbird or you can use a web based email marketing tool like MailChimp or CampaignMonitor.

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  • How can I send my email template via Thunderbird?

    Here is how:

    1. First you have to upload all the images to your hosting. Login to your server via FTP, go to the root folder usually "public_html", "www" or "html". Create folder for your email images say "mail-images".
    2. Upload all the images from the archive we have sent you, folder "images" to your FTP folder "mail-images".
    3. Now open email.html with any text editor (notepad for example) from the archive we have sent you.
    4. Replace all image source paths, so all images point to your hosting - http://yourdomain.com/mail-images/image.gif. You can do that by finding and replacing - find "images/" and replace it with "http://yourdomain.com/mail-images/".
    5. Now that you have changed the images, open email.html with your browser to make sure all the images are loaded.
    6. Open Thunderbird and click on "Write".
    7. Click on the message area and then click on "Insert" - "HTML". Copy all the html code from email.html, paste it here and click on "Insert".
    8. It's that simple! Now you're ready to send your html email templates via Thunderbird.
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  • How can I send my email template via Outlook?

    It's pretty much the same as Thunderbird.

    1. First you have to upload all the images to your hosting. Login to your server via FTP, go to the root folder usually "public_html", "www" or "html". Create folder for your email images say "mail-images".
    2. Upload all the images from the archive we have sent you, folder "images" to your FTP folder "mail-images".
    3. Now open email.html with any text editor (notepad for example) from the archive we have sent you.
    4. Replace all image source paths, so all images point to your hosting - http://yourdomain.com/mail-images/image.gif. You can do that by finding and replacing - find "images/" and replace it with "http://yourdomain.com/mail-images/".
    5. Now that you have changed the images, open email.html with your browser to make sure all the images are loaded.
    6. Open Outlook and click on "New".
    7. Click on "Attach file".
    8. Select the html file - email.html, click on the "Insert" button drop down menu and select "Insert as Text".
    9. You're now ready to send your template!
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