Frequently Asked Questions

We set up our company at 2005. Two years later we launched htmlBurger as dedicated PSD to HTML brand.

We are a flexible team of 100+ in-house dedicated coders & developers. Read more about us.

We need to recharge our batteries but in the case of an urgent project we can discuss and overcome the craziest deadlines.

It's simple! Just complete our inquiry form. We will investigate your design and requirements and get back to you with a price quote and completion time.

While placing an order you will see the approximate timeframe. We may adjust the delivery date depending on project complexity. We start working only after the client's approval of delivery date and price.

The best way to contact us is our client's area. We have developed it to make the communication process as convenient as possible. It helps us to track and centralize the information exchanged between clients and htmlBurger.
Also you can contact us via email as well: [email protected].

We offer unlimited revisions. Bug fixes and minor tweaks are always free. Additions and sizable changes will be quoted separately.

Sure. Just contact us whenever you need our assistance. Even if it is months after project completion.

Depending on our availability we can expedite your order delivery and meet the craziest deadlines. Get a quick quote.

If our designers are available we will be happy to assist. Please contact us with more details about your project and we’ll get back to you shortly.

We are located in Europe, Varna, Bulgaria. Our business address is 9000 Varna, Bulgaria, Western Industrial Area, 8 Neptune str.

Please get in touch, we'll be happy to hear from you!

Sure. Send it along.

We will never publish anything without your prior permission. Everything between us is kept in complete confidence, as stated in our privacy policy.

You bought it, you own it. We do not claim any rights.

We accept PayPal and all major credit cards.

We require 50% of the payment upfront. The rest is due after project completion.

Each secondary page of the same website is offered at a 50% discount. In addition, for large scale projects we provide custom discounts and great delivery time adjustments. Contact us with the design previews attached. The final price is provided once we investigate your designs and requirements.

Your inner pages will be priced according to our current prices even if you place the interior page months after we coded the home page.

We use USD (United States Dollars).

We prefer layered PSD files but we also accept almost any other formats such as: Sketc, AI, Adobe XD, PNG, EPS, CDR, TIFF, INDD even JPG.

Yes. However, since we turn them to layered Photoshop file we may consider an additional charge.

We support the following browsers & devices:

• Microsoft Edge
• Firefox - latest version
• Google Chrome - latest version
• Opera - latest version
• Safari - latest version
• Safari iPhone - latest 2 generations
• Safari iPad - latest 2 generations
• Android Default Browser - Android latest 2 generations
• Android Google Chrome - Android latest 2 generations

If you need IE10, IE11 or any other browser/device compatibility, please add a note to your order.

Yes. Please add a note to your order.

Yes. Just add a note to your order.

Yes. We always comment our markup.

Yes. Even if there is no instructions or design for rollover/hover states.

Yes. Just add a note to your order. No extra charge is involved.

Yes. We include custom fonts where needed. Please note that you may need to provide us with licensed font files along with your design files. No extra charge is involved.

Yes. Just add a note to your order. No extra charge is involved. For frameworks that are not popular, there may be additional charge.

We prefer jQuery, VueJS, React but we can also work with any popular JavaScript library and/or framework.

Yes. Contact us for a quote.

Yes. It is a standard practice at htmlBurger.

Sure. We may ask for an additional charge.

Sure. We quote them as regular html templates.

Sure. Please provide us with a link or local version of the page(s) you need to have recoded.

Sure. Please contact us.

Sorry. We prefer to keep our focus on HTML / WordPress coding.

Yes. Just add a note to your order. We may ask for an additional charge.

Sure, we can. We may ask for an additional charge.

Yes. We use Git and SVN.

Sure. For WordPress projects we may consider an additional charge.

Please try to be as specific as possible. If you submit a file different than a PSD please send JPG previews for reference.

We are experienced Adobe users and we can cope with every PSD, AI or PNG source file. However it will be great if you prepare a separate document with all pop-ups, hover states and things that we may miss.

In the standard theme price we include the default WordPress blog functionality:

• Latest posts page
• Category and tag archive pages
• Static pages template
• Single post template with comments section
• Dynamic sidebar (based on widgets section in the WordPress administration)
• Dynamic menu
• Styling of the default WordPress widgets (categories list, tag cloud, etc.)

We can also create WordPress theme that utilizes advanced WordPress CMS features (custom post types, custom taxonomies, plugins customization, etc.), however this is considered as custom work, so we provide a custom quote for the particular project.

Usually we deliver just the WordPress theme code unless our client requests the static HTML files explicitly. Upon request we can provide an archive with the static files used for creating the WordPress theme. Please note that any changes requested to the WordPress site won't be applied to the static version of the files.

Sure. We need the following details in order to install the theme on your server:

1. FTP or SFTP credentials (host, username, password, target directory)
2. URL address of the new installation
3. MySQL database login credentials (hostname, username, password and database name)

We can also install WordPress using other methods (e.g. remote desktop, VPN).

Please note that we don't require hosting control panel or phpMyAdmin access for installation purposes.

We deliver an archive of the complete WordPress site. The archive includes:

1. The theme files
2. Any plugins that were required by your project
3. XML export file with example content from the testing installation on our staging server
4. Any files uploaded during the initial theme development and associated with the example content
5. MySQL dump file
6. Read-me file that explains how to install and use your site

We'll review the HTML and let you know whether there are problems with the code that should be addressed before proceeding to WordPress theme creation. We'll provide you with separate quote for addressing the issues with your code.

We fix any bugs and tweak minor details free of charge, forever. Changes and additions, out of the scope of the initial requirements are quoted separately.

Yes. We do custom WordPress work. Please send us a message and we'll gladly review your requirements and get back to you with a quote for the work.

Yes. We have experience in several WordPress eCommerce plugins and we don't mind learning a new one.

Yes, we can. We'll need design mock ups, detailed requirements for the front-end and back-end functionality in order to provide you with an accurate price and time line for the project.

Yes. You can safely populate your site's content on our staging server. We won't charge you extra for migrating your content to another server as part of the site installation process.

We follow the best practices for WordPress theme development:

1. We never touch core WordPress files
2. We use WordPress plugin API for modifying the administration panel behaviour
3. We don't use deprecated WordPress functions and features

So you shouldn't face serious issues in the upgrading process. However, we cannot guarantee full compatibility of our code with future WordPress versions.

Please contact us for a link to the demo WordPress administration panel.

Sure. Please provide us with detailed instructions for the plugin and we'll get back to you with a quote.

Yes. However, we may charge extra for integrating content management capabilities for the slider entries.

Sure. Please explain any non-obvious functionalities in your project description.

Sure. Please explain any non-obvious functionalities in your project description.

We can help with SquareSpace, Shopify, BigCommerce, HubSpot and other platforms. Please get in touch and check our availability.

Our standard desktop package is compatible with all of the email clients below:

• AOL Mail (Chrome), AOL Mail (Explorer), AOL Mail (Firefox), Gmail (Chrome), Gmail (Explorer), Gmail (Firefox), Hotmail (Chrome), Hotmail (Explorer), Hotmail (Firefox), Outlook.com (Chrome), Outlook.com (Explorer), Outlook.com (Firefox), Yahoo! Mail (Chrome), Yahoo! Mail (Explorer), Yahoo! Mail (Firefox)
• Lotus Notes 8, Lotus Notes 8.5, Outlook 2000, Outlook 2002/XP, Outlook 2003, Outlook 2007, Outlook 2010, Outlook 2013, Thunderbird 3.0, Thunderbird latest
• Apple Mail 4, Apple Mail 5, Apple Mail 6, Outlook 2011
• Apple Mail (iPhone 4), Apple Mail (iPhone 4S), Apple Mail (iPhone 5), Apple Mail (iPad)

Our responsive packages includes all of the above plus:

• Android 2.3, Android 4.0, Windows Phone 7.5, iPhone 4, iPhone 4S, iPhone 5

Yes. We have a lot of experience with media queries and responsive email templates.

Yes. Just add a note to your order and provide us with 2x size design file(s). It’s free of charge.

We use physical devices as well as the Litmus.com platform for our tests.

Yes. It is a standard practice at htmlBurger. We’ll send you the link to your Litmus.com test.

We'll send you the archive which includes all the source files (html and images) as well as the link for your Litmus.com test.

Yes. Since email clients do not allow loading of any external files, all the CSS is inline.

No. Email clients do not allow loading of external files.

No. Forms and JavaScript are not supported by most email clients.

No. Since all CSS is inline, rollovers/hovers are not possible in email templates.

Yes. Just add a note to your order.

Yes. Just provide them and we’ll add them.

Yes. Just add a note to your order.

Sure, if it is possible. If not, we can recode it from scratch.

Sure. Get back to us with more details.

Sure. Just contact us.

You can send your template using a desktop email client such as Outlook, Thunderbird or you can use a web based email marketing tool like MailChimp or Campaign Monitor.

It's easy just follow the steps below.

1. Login to MailChimp.
2. Once you have logged in, click on "my templates" next to the "create campaign" big red button.
3. Click on "code custom template" in the sidebar, below "Code".
4. Click on "import zip file" at the top.
5. Click on "browse", select mc.zip from the archive we have sent you and click on "upload".
6. You're almost there. Now click on "save", type the name of the template and click on "save as".
7. You're done! Now you can find your template under "My Templates".

If you have any problems, just contact us. We'll import it free of charge.

Below are the steps you need to take in order to import your template to Campaign Monitor:

1. Login to Campaign Monitor.
2. Select a "Client you're sending" on the left.
3. Click on "Templates" at the top right corner.
4. Click on "Add a new template" on the right sidebar.
5. On the popup window click on "Import a custom template" - the "Import it now" button.
6. "Template Name" - type the name of your template.
7. "The HTML page" - click on the "Browse" button, go to the source files we have sent you - folder "cm" and select email.html.
8. "All other files in zip format (optional)" - click on the "Browse" button, go to the source files we sent you, "cm" folder and now select images.zip.
9. Click on "Add template".
10. You're done! Go get some burgers.

If you have any problems, just contact us. We'll import it free of charge.

Here is how:

1. First you have to upload all the images to your hosting. Login to your server via FTP, go to the root folder usually "public_html", "www" or "html". Create folder for your email images say "mail-images".
2. Upload all the images from the archive we have sent you, folder "images" to your FTP folder "mail-images".
3. Now open email.html with any text editor (notepad for example) from the archive we have sent you.
4. Replace all image source paths, so all images point to your hosting - http://yourdomain.com/mail-images/image.gif. You can do that by finding and replacing - find "images/" and replace it with "http://yourdomain.com/mail-images/".
5. Now that you have changed the images, open email.html with your browser to make sure all the images are loaded.
6. Open Thunderbird and click on "Write".
7. Click on the message area and then click on "Insert" - "HTML". Copy all the html code from email.html, paste it here and click on "Insert".

It's that simple! Now you're ready to send your html email templates via Thunderbird.

It's pretty much the same as Thunderbird.

1. First you have to upload all the images to your hosting. Login to your server via FTP, go to the root folder usually "public_html", "www" or "html". Create folder for your email images say "mail-images".
2. Upload all the images from the archive we have sent you, folder "images" to your FTP folder "mail-images".
3. Now open email.html with any text editor (notepad for example) from the archive we have sent you.
4. Replace all image source paths, so all images point to your hosting - http://yourdomain.com/mail-images/image.gif. You can do that by finding and replacing - find "images/" and replace it with "http://yourdomain.com/mail-images/".
5. Now that you have changed the images, open email.html with your browser to make sure all the images are loaded.
6. Open Outlook and click on "New".
7. Click on "Attach file".
8. Select the html file - email.html, click on the "Insert" button drop down menu and select "Insert as Text".

You're now ready to send your template!